Service Center - Account management

    Completing orders to Swisscard online

    You can complete the following orders directly online in the “Service Center”:

    • changing contact details (address, phone numbers, e-mail address)
    • ordering a copy of your monthly statement
    • ordering payment slips
    • ordering a new PIN
    • ordering a replacement card

    Order statuses

    You are kept constantly informed about your order statuses by e-mail. You can find details about ongoing and completed orders in the Order Summary in the Service Center.

    Individual issues

    You can send us messages or questions about your individual issues using this contact form.
    IMPORTANT: In the event of urgent issues, in particular blocking your card, please always contact our customer service by phone.